Privacy Policy | The Callback System

The Callback System ("we," "us," "our") operates thecallbacksystem.com and provides AI-powered phone answering and lead capture services for contractors. This Privacy Policy explains what information we collect, how we use it, who we share it with, and your rights regarding that information.

1. Information We Collect

Information You Provide Directly:

Contact information: Name, phone number, email address, and service address when you submit a form on our website or call our demo/service line
Service request details: Description of the service you need, urgency level, and preferred contact method
Call recordings and transcripts: When you call a business using The Callback System, your call is answered by an AI-powered voice assistant. These calls may be recorded and transcribed for service delivery, quality assurance, and to accurately capture your service request

Information Collected Automatically:

Usage data (pages visited, time spent, referring URL, browser type)
Device information (screen size, operating system, IP address)
Cookies and similar tracking technologies for analytics

2. How We Use Your Information

Service delivery: To answer inbound calls, capture your service request, and relay lead information to the appropriate contractor
SMS/text messaging: To send you transactional text messages confirming receipt of your service request, providing callback timing, and delivering service-related updates (see Section 4 below)
Communication: To respond to your inquiries and provide customer support
Improvement: To improve our website, AI systems, and services
Compliance: To comply with legal obligations and enforce our terms

We never sell your personal information to third parties.

3. AI-Powered Call Handling Disclosure

The Callback System uses artificial intelligence to answer phone calls on behalf of contractor businesses. When you call a business that uses our service:

Your call is answered by an AI voice assistant, not a human receptionist
The AI collects your name, phone number, address, service needs, and urgency level
Call audio may be recorded and transcribed for accurate lead capture and quality assurance
Your information is relayed to the contractor via text message so they can call you back

4. SMS/Text Messaging Policy

The Callback System sends transactional SMS/text messages as part of our service. This section describes how we collect consent, what messages we send, and how you can opt out.

How We Obtain Consent:

Web form: When you submit the demo request form on thecallbacksystem.com, you provide explicit consent to receive calls and text messages at the number you provide. The consent disclosure is displayed directly above the submit button.
Phone call: When you call a contractor business using our system, you verbally consent to receive transactional text updates during the call. The AI discloses: "By continuing, you agree to receive transactional text updates related to this service request. Msg&Data rates may apply. Reply STOP to opt out, HELP for help."

What Messages We Send:

Confirmation that your service request was received
Estimated callback timing from the contractor
Service-related updates directly related to your request

Message Frequency & Costs:

Message frequency varies based on your service request. Typically 1-3 messages per interaction.
Message and data rates may apply depending on your mobile carrier and plan.
Consent to receive text messages is not a condition of purchase or service.

How to Opt Out:

Reply STOP, CANCEL, END, QUIT, or UNSUBSCRIBE to any message to unsubscribe from future texts
Reply HELP for assistance or contact us at info@thecallbacksystem.com
Opt-out requests are processed immediately. You will receive a one-time confirmation message.

Supported Carriers:

Major US carriers are supported including AT&T, Verizon, T-Mobile, Sprint, and others. T-Mobile is not liable for delayed or undelivered messages. Carrier fees may apply.

5. Information Sharing & Third-Party Service Providers

We share your information only as necessary to deliver our service:

Contractor businesses: Your service request details are shared with the contractor whose number you called, so they can return your call
Twilio: We use Twilio Inc. for SMS/text message delivery and phone number management. Twilio processes your phone number and message content to deliver texts. Twilio Privacy Policy
Bland AI: We use Bland AI for AI-powered voice call handling. Bland AI processes call audio to provide the AI conversation. Bland AI Privacy Policy
Analytics providers: Anonymous usage data may be shared with analytics services to improve our website

We do not sell, rent, or trade your personal information to third parties for marketing purposes. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

6. Data Retention

Service request data: Retained for up to 12 months after your last interaction, then deleted
Call recordings: Retained for up to 90 days for quality assurance, then automatically deleted
Analytics data: Retained in anonymized/aggregated form indefinitely
You may request earlier deletion at any time (see Your Rights below)

7. Cookies

We use minimal cookies for basic website analytics and functionality. You can disable cookies in your browser settings at any time. Disabling cookies does not affect the core functionality of our service.

8. Your Rights

You have the right to:

Access: Request a copy of the personal information we hold about you
Delete: Request deletion of your personal information
Correct: Request correction of inaccurate information
Opt out: Opt out of text messages (reply STOP) or marketing communications at any time
Portability: Request your data in a portable format

To exercise any of these rights, contact us at info@thecallbacksystem.com. We will respond within 30 days.

9. California Residents (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

The right to know what personal information we collect, use, and disclose
The right to request deletion of your personal information
The right to non-discrimination for exercising your privacy rights
The right to opt out of the sale of personal information — we do not sell your personal information

To make a CCPA request, email info@thecallbacksystem.com with the subject line "CCPA Request."

10. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information. However, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.

11. Children's Privacy

Our service is not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we learn that we have collected information from a child under 18, we will delete it promptly.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. Your continued use of our service after changes constitutes acceptance of the updated policy.

13. Contact Us

For privacy questions, data requests, or concerns: